ab445's Privacy Policy
Your personal information is of the highest importance to us. In this policy we clearly explain — what information we collect, how we use it, and how we keep it secure.
Introduction & Scope
ab445 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") applies to the ab445 website, mobile application, and all related services.
The contents of this policy will inform you how we collect, process, store, and protect your personal information. By using our services, you agree to the terms of this policy. If you do not agree with any term, please stop using our services.
ab445 is for users aged 21 and above only. If you are a minor, please leave this site immediately.
What Information We Collect
We collect various types of information to provide our services and ensure security. These are described in detail below:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Payment details — bKash, Nagad, Rocket, or bank account number
- National ID or passport number (where identity verification is required)
- Address information
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Session data — which pages were visited, for how long, and when
- Transaction history and betting activity
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may verify limited information from trusted third parties where necessary. No additional information is collected without your consent in this process.
Use and Purpose of Information
ab445 uses collected information only for specific, legitimate purposes. We never use your information for irrelevant or unauthorised activities.
3.1 Service Delivery and Operations
- Creating and managing accounts
- Processing deposits and withdrawals
- Recording betting and gaming activity
- Providing bonuses and promotions
3.2 Security and Compliance
- Verifying user age and identity (to confirm 21+)
- Preventing fraud, money laundering, and other illegal activities
- Monitoring activity to ensure responsible gaming
- Meeting applicable legal obligations
3.3 Communication and Support
- Providing customer support via live chat and email
- Sending important account or transaction notifications
- Informing you about changes or updates to our services
3.4 Service Improvement
By analysing your visit data we continuously improve the experience on our platform. This analysis is always done in aggregate and statistical form, never on an individual basis.
Information Sharing and Disclosure
ab445 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted partners for payment processing, identity verification, and technical infrastructure management. These partners receive only the information necessary to provide specific services and are bound by strict confidentiality agreements.
4.2 Legal Requirements
In response to a court order, lawful investigation, or applicable legal obligation, necessary information may be provided to authorities. In such cases we always provide the minimum information required.
4.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. You will be notified in advance and the same protections under this policy will continue to apply.
4.4 What We Never Do
- We do not sell information to advertisers
- We do not share information on social media platforms
- We do not send information to unauthorised third parties
Cookies & Tracking Technologies
The ab445 website uses cookies and similar tracking technologies to help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required for core service functionality — maintaining login sessions and ensuring security
- Functional Cookies: Help remember your preferences and settings
- Analytics Cookies: Used to analyse site usage statistics
5.2 Cookie Controls
You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.
Data Security Measures
The security of your information is our top priority. ab445 uses industry-standard security technologies to keep your personal and financial information safe.
6.1 Technical Security
- SSL/TLS encryption — active on all data transfers
- Strong hashing algorithms used for password storage
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Additional encryption layer for payment information
6.2 Administrative Security
- Access to personal information restricted to authorised staff only
- Regular privacy and security training for staff
- Rapid response procedures in the event of a data breach
6.3 Your Responsibilities
Your role in keeping your account secure is also important. Use a strong password, do not share your login details with anyone, and notify us immediately if you notice any suspicious activity.
Data Retention Period
ab445 retains your information only for as long as necessary. The retention period depends on the type and purpose of the data.
- Account Information: For the duration the account is active and for the applicable legal period after it is closed
- Transaction Information: Retained long-term for financial auditing and legal obligations
- Session and Log Data: For a limited period for security review purposes
- Communication Records: For a defined period to ensure customer support quality
Once the required retention period ends, your information is securely deleted or anonymised.
Your Rights and Options
You have certain important rights regarding your personal information. ab445 respects these rights and provides easy ways to exercise them.
8.1 Right of Access
You can request at any time to know what information we hold about you. Upon request, we will provide you with a summary.
8.2 Right to Rectification
If your account contains any incorrect or outdated information, you may request that it be corrected. Maintaining accurate information is important for both of us.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this request may be partially limited where there are legal obligations or active disputes to resolve.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can opt out at any time. Contact our support team to do so. However, important notifications related to your account and transactions will always be sent.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team — via 24/7 live chat or email. We will respond to your request as quickly as possible.
Protection of Minors
ab445 is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If you believe a minor is using our platform or has provided their information, please notify us immediately.
We take the necessary steps for age verification, and if a minor's account is identified, that account is immediately closed and any collected information is deleted.
Policy Changes and Updates
ab445 reserves the right to amend this privacy policy as needed. For significant changes, we will notify you in the following ways:
- A clear notice posted on the website
- A notification sent to your registered email
- The date of the change noted at the top of the page
Continued use of our services after any changes indicates that you have agreed to the updated policy. If you object to the changes, you may request that your account be closed.
International Data Transfer
Our servers and technical infrastructure may be located in various places. For data transfers, we ensure that appropriate safeguards are in place at the destination.
All data transfers are carried out using industry-standard encryption technology, and strict data protection conditions are included in agreements with third parties.
Questions about privacy?
Our support team is available 24/7 for any questions about this policy or requests regarding your information. Support is available in both Bengali and English.